Refund policy

Return & Refund Policy

At Denims.pk, we are committed to providing you with high-quality products and exceptional service. We understand that there may be instances when you need to return a product or request a refund. This Return & Refund Policy outlines our procedures and guidelines for such cases.

Returns

  1. Eligibility for Returns:

    • To be eligible for a return, your item must be unused and in the same condition as when you received it.
    • It must also be in the original packaging.

  2. Timeframe for Returns:

    • You have 7 days from the date of delivery to initiate a return.

  3. Return Process:

    • To initiate a return, please contact our Customer Support at +923 422 776 887 or email us at support@denims.pk.
    • Our customer support team will guide you through the return process and provide you with the necessary instructions.

  4. Return Shipping:

    • The cost of return shipping will be your responsibility, unless the return is a result of an error on our part.

  5. Inspection and Approval:

    • Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria mentioned above.
    • We will notify you of the approval or rejection of your return.

  6. Refund or Exchange:

    • If your return is approved, we will process a refund to your original payment method. Alternatively, you may choose to receive store credit or exchange the product for another.
    • Refunds will be processed promptly, and the time it takes for the refund to appear in your account may vary based on your payment method and financial institution.

Refunds

  1. Eligibility for Refunds:

    • Refunds are only applicable in the following circumstances:
      • You received a defective or damaged product.
      • You received the wrong product.

  2. Refund Process:

    • To request a refund, please contact our Customer Support at +923 422 776 887 or email us at support@denims.pk.
    • Our customer support team will guide you through the refund process and provide you with the necessary instructions.

  3. Refund Approval:

    • We will notify you of the approval or rejection of your refund request.
    • If approved, the refund will be processed using the same payment method used for the original purchase.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact us at:

  • Phone: +923 422 776 887
  • Email: support@denims.pk

We strive to provide a smooth and transparent return and refund experience for our customers. Your satisfaction is our top priority, and we are here to assist you with any issues you may encounter.